How to Demonstrate Customer Service Skills on your Resume

What are Customer Service Skills?

Customer support is one of the most important departments in companies that sell products and provide services to their clients. It also represents the series of activities designed to increase the level of customer satisfaction. Customer service provides information if the products or services meet customer expectations. It plays a significant role in an organization's ability to generate purchases and revenue.

The quality of Customer Service is crucial to the success of the company. When done right, it can immensely boost the business’s bottom line.

A good customer services employee is one who can provide support to both potential and existing customers. Understands that they represent the voice of the company and can provide help on time, be sympathetic and keep the customer experience at the forefront of every interaction.

Why Customer Service Skills are important on your resume?

In the past few years, more and more companies recognizing the importance of good customer service.

That’s why recruiters more often require specific traits and skills for any client-facing position, which offers support, answering questions, and solves problems. The customer service sector is fast-growing. The search for customer service skills and abilities is more and more in demand from employers.

Customers Services have effects on all aspects of the business. It is related to the supply, transportation, maintenance of inventories, and customer satisfaction. Customer service is the final phase of the marketing process. If companies are not interested in customer service management and client satisfaction, they risk falling behind their competitors.

That is why these job positions are significant for the business. When you apply for any client-oriented position, you must show on your resume the skills and abilities to effectively manage customer relations.

What skills, activities, and accomplishments help you highlight your customer service skills?

Every customer deserves high-quality service for their time and money. The task for customer services is to use good communication skills and other soft skills to provide a pleasant customer experience with the brand and motivate them to come back.

You can show on your resume that you have the needed skills to resolve problems, build rapport with the customers and ensure a positive experience. You can select some transferable skills/abilities that you can apply to quality client care. The following list can help you:

• Speaking Skills: This skill is the ability to enhance the clarity of speech for effective communication. It is more than just exchanging information. It is about understanding it and responding adequate way. The ability to “sale” your view without being aggressive in your communication. Applying effective communication to customers’ service jobs is more about listening than speaking. This means not just understanding the words being communicated to you, but also understanding the emotions the speaker is trying to express.
• Empathy: The ability to recognize emotions is one of the key components of emotional intelligence. Empathy is important when we talk about customer service skills. It helps you to build trust and strengthen relationships between the brand and the client. To use empathy effectively in your work, give your customers your full attention. Set aside your emotions and acknowledge your client's feelings. Take positive action that will improve their well-being.
• Time management is the ability to prioritize your tasks and get things done on time. Effective time management in customer service is essential to delivering a better client experience .
• Knowledge: One of the important responsibilities in customer service work is to answer a variety of questions and solve problems. Having knowledge about your business. Being up-to-date on company policies, products, and all the purchasing and sales process is important to be able to answer your customer questions efficiently.

Example 1: Demonstrate customer service in the experience section

In this example, they show confidence working with clients and understanding their needs. They exhibit the knowledge of the essentials of customer service work and show their determination to solve problems and provide effective service to their clients.

Handled customer inquiries and complaints show strong speaking skills and problem-solving abilities.

They also proved their skills to adapt in the communication with more than 80 customer interactions per day. Providing each of them with personalized services. Which also indicates they can empathize with their clients.

Example 2: Demonstrate customer service skills in the resume summary section

Even if you are listed and describe your experience on your resume, it is not enough to convince the recruiter of your understanding of customer service. That is why you should specifically explain it in your resume summary.

The shown example give information that they have a good understanding of the customer service work and most importantly they find it satisfactory. They update their knowledge about the products or services the company sells.

It shows a commitment to offering the best customer service. These are the kinds of qualities employers are looking for. They want to be sure that you will provide the best customer experience and assistance to their clients.

Use the resume summary to give value to what you offer. Demonstrate knowledge about the customer service sector and the specifics of this work.

Example 3: Show your in your achievements sections

You can emphasize the customer service skills that you are most proud of through the achievements section. It will further highlight your work expertise in customer services.

Customer Service Skills: Key Takeaways for Your Resume

• It is significant to show in your resume your expertise in customer satisfaction.
• Describe your customer service skills.
• Give your customer service skills' prominence by describing your achievements. Remember, sharing an example is always helpful.
• Show your previous customer service experience and knowledge of the sector.